Frequently Asked Questions

We take fast shipping very seriously.  That’s why we strive to get every order placed before 3pm Central Time out the door on the same day (except Sundays). Shipping times may vary based on several factors:

•  Your Location – All orders are shipped from Texas.

•  The Day Your Order Is Received – Orders received on Friday after 3pm may ship out on Saturday or Monday depending on the selected courier at checkout

•  Time order received – If the order is received after pickups have been made, then the box may have to sit until the next day’s pickups occur.

• Unforeseen circumstances – Weather, traffic, etc. Can all be unforeseen circumstances that may impact delivery times.

To track your orders create a customer account which will provide you all tracking information stored.

Every order placed an email/text will be sent out with your tracking information. If you are using email be sure to check your spam folder

You can also visit our track my order page in our website to see the status of your order.

Our current product line is gluten and vegan friendly, when new products are released we will update this page to keep our customers aware

Our CEO is a First Responder and highly respects those who put their life on the line for the greater good. Contact our support team at support@ultimatumx.com with a Military/First Responder ID and our team will make you a custom order for 20% off.

Yes we do, we have partnered with Shop Pay where you can purchase our products now and pay as you go later. At check out just select "Shop Pay" as a payment option. Below is how Shop Pay works.

"For orders over $50.00, select installments at checkout to split your purchase into 4 interest-free payments."

• No fees, ever.
• No impact on your credit score.

Yes we do but only for content creators who use social media. To learn more click our Ambassador Program at the bottom of our site.

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it. The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in our shop.

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Of course. You can add products to your subscription in the customer portal. Just click on theEditbutton in the products card and edit, remove or add products to your subscription.

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.