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Shipping & Returns

SHIPPING:

We take fast shipping seriously and will have your order out the door as soon as possible! We aim for 1-3 day same shipping to provide you the service you want.

Most orders placed before 3pm Central Time ship same day.

CARRIERS:

We ship via USPS and UPS. Ultimatum X does not control either entity and therefore is not responsible for any package(s) once turned over to the shipping provider. Ultimatum X is not responsible for packages that are late, lost, damaged, or stolen.  Ultimatum X is not responsible for packages sent to the wrong address (due to a customer entering error during checkout). The customer is responsible for filing all claims directly with the shipping provider. Ultimatum X is not responsible for any package(s) once it is in the hands of USPS or UPS.

RETURNS:

We take pride in our products and back them up with a 14 day, money back (store credit) guarantee when you purchase on Ultimatumx.com.

Please note:  Purchases made through a third party retailer will need to be addressed with the vendor with whom the product was purchased.

REFUNDS:

Inspection: Items returned are inspected for tampering to protect our customers for consuming safety regulations. This process takes 1-2 days to ensure quality has not been compromised.

Unopened Items: Customer will receive a 100% refund within 3-5 business days once the returned item has been delivered to the address provided below and inspected.

Opened Items: Customer will receive a store credit in 3-5 business days once the item has been delivered to the address provided below and inspected. All unopened items have a 15% restock fee deducted from the store credit returned.

MAILED RETURNS

Customer is responsible for any return shipping fees.  Returns should be shipped to:

Ultimatum X
P.O. Box 358
Frisco, TX 75034

All returned products must be in original packaging with barcodes to guard against criminal activity.  Returns must also include a proof of purchase.  Proof of purchase can be:

  • Printed email confirmation from when order was placed, or
  • Packing slip from order

Customer is responsible for any costs incurred in shipping a return to Ulltimatum X.

Net Orders Checkout

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